Server Support in ICT is one of the major components of a successful business which can cost a firm thousands in its turnover. Normally a neglected area of a business due to the lack of qualified and experienced resources, the problem is also fuelled by the general perception that ICT Management forms part of the duties of technically experienced people in an organization. Subsequently, the major disadvantage of such resources is that the general management of ICT will revolve around the technical area and expertise of the individual. Consequently, this will, in the long term, have detrimental effects on the firm’s requirements to perform to the benefit of all shareholders.